HR
Hanno R

1 reviews | Active since Jul 2011

02 Sept 2016, 14:43

Stole my money, then call centre agent (Fisani) has terrible attitude

<p>In March a sales guy from Netstar Go phoned me and offered me their service. Usually i never agree to things like this but decided to make an exception. The guy said if I agree they will send me all the info I need and i'd be able to use the service. </p> <p>Never heard from them again, no mails, no login info, nothing. It took me a while to notice, but they did start diligently deductan additional R59 from my account per month. I phoned the call centre, and the agent "Fisani" who had the worst attitude of any call centre agent I've dealt with informed me that they will continue deducting the amount from my account for another month and only then will a cancellation agent pone me even though I CAN'T EVEN USE THE SERVICE! To complain I asked to speak with her manager who was unavailiable and would call me back. A call which I am now still waiting for! </p> <p><br />Netstar, your pathetic service cost you one customer today and I'll be sure to spread my unhappiness with you to anyone that will listen. NOW PLEASE CANCEL MY NETSTAR GO ACCOUNT!</p>

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Replies (3)
Netstar
Netstar's reply02 Sept 2016, 15:33
Official

Good day Hanno

As per our telephonoc conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

HR
Hanno R's update05 Sept 2016, 09:29
Reviewer Update

Unfortunate that I had to resort to using Hellopeter, but Netstar did handle it proffesionally after I logged the complaint and resolved the issue to my satisfaction.

Netstar
Netstar's reply05 Sept 2016, 09:34
Official

Good day Hanno

As per our telephonic conversation, you have informed me the credit controller did make contact with you.

This query has been resolved.

Kind regards

Denise