Still waiting for a Trip Report

We have been waiting for Netstar to send us a Trip Report since August 2025. Dotsure refuses to continue with our claim without this report. The device comes standard on a Toyota vehicle and we have the fitment certificate issued by Netstar. Toyota cannot assist and has put in a request to Netstar to send the Trip Report. We've requested the Trip Report from Netstar as well. To date noting received. Driving around with a damaged car because Dotsure refuses to continue with the claim without the Trip Report. Imagine that someone drives into you while you're stationary at a traffic light, but the insurance first wants the Trip Report before they finalise the claim - and yet we continue to pay both the device and insurance monthly.