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Yolanda D

1 reviews | Active since Nov 2018

23 Mar 2022, 14:45

STILL NO RESPONE FROM A SENIOR NETSTAR STAFF MEMBER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Since the 8th of March 2022 after Netstar contacted me up till now still no response or any help from any one at Netstar!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Head office staff also cant assist a customer with any problems, I just want to know where is the senior staff of Netstar why cant they assist a customer?????????????????????????????????????? On the 14Th of March 2022 I was cc in an email of a other customer that had just as much problems with Netstar, after how many replies to them trying to make them aware that I don't have any idea why they cc me in still they went on by cc me in these emials!!!!!!!!!!!!!!!!! Still also nothing no replay from Netstar regarding our problem and the Bloemfontein branch manager cant resolve any problems!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (10)
Netstar
Netstar's reply23 Mar 2022, 18:04
Official
Hi Yolanda, 

Thank you for messaging. We try to be as responsive as possible and will get back to you soon.

regards, 
Netstar Team 
Netstar
Netstar's reply25 Mar 2022, 13:20
Official
Hello Yolanda, 

As per our conversation, please note I will await your email so I can assist further. 

regards, 
Netstar Team 
YD
Yolanda D's update25 Mar 2022, 13:52
Reviewer Update
Good day Lesego
As per our conversation I forward you all the emails that was send between me and some of the Netstar staff.

Regards
Yolanda
Netstar
Netstar's reply25 Mar 2022, 14:12
Official
Good  day Yolanda, 

Please note that I received your emails and I will provide feedback. 

Please note I will close this ticket as I am handling the query on another ticket. 

regards, 
Netstar Team  
Netstar
Netstar's reply28 Mar 2022, 15:09
Official
Good day Yolanda, 

Please note I have escalated the matter to the Fleet department and they will advise further. 

regards,
Netstar Team 
Netstar
Netstar's reply29 Mar 2022, 15:12
Official
Hi Yolanda, 

Please note I will close this ticket as I believe you have been contacted by the Fleet Department and I have sent a request to the cancellations department. 

regards,
Netstar Team
YD
Yolanda D's update29 Mar 2022, 21:25
Reviewer Update
Good day Lesego
I dont know how can you close this ticket!!Since I have send you the emails on Friday up till now, no one of your fleet department or cancelations has contacted me. It just shows you once again no senior staff members of Netstar is willing to assist a customer with any problems. We have six of your units in our vehicles, Netstar is getting paid for units that is faulty and for services not rending!!!!!!!Netstar is beeing paid for services that we are not receiving as customers!!!!!Must we cancel the debit oders at our bank and get legal advise before Netstar will do something?????????
Netstar
Netstar's reply30 Mar 2022, 09:55
Official
Good day Yolanda,

Please accept apologies the delay caused.

Please note I have escalated the matter to the Fleet department and they will advise further. 

Regards,
Netstar Team 
YD
Yolanda D's update31 Mar 2022, 09:32
Reviewer Update
Good day Lesego
I just want to inform you that Namhla Matyolo contacted me and I'm satisfied the way she is handeling the matter. I feel you can close this ticket now.
Netstar
Netstar's reply31 Mar 2022, 12:49
Official
Good day Yolanda, 

Thank you for the feedback. 

regards, 
Netstar