Still did not receive my money back

Hi,<br> <br> I still did not receive any payment back in to my account from Netstar due to their double deduction of last month.<br> <br> It has been a month now and still nothing. They expect payment on time but they don't do the same, what am I to do? I did not receive any proof as to whether or not they cancelled the unauthorised subscription that was added to their service etc.<br> <br> If i do not get feedback within today I am forced to cancel my policy.