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tH
tamlyn H

1 reviews | Active since Sept 2009

02 Oct 2024, 16:29

STILL CHARGING ME AFTER CANCELLING ABOUT TWENTY TIMES

I have tried to cancel this account every month for two years. I have emails from your cancellation team saying it will be sorted and it never does so you keep charging me. I put a stop order on my debit account for this reason last month after two years of paying after I cancellled every month. I havent even had the car it was on for five years. Now I am being "handed over". This is getting ridiculous now. Please sort it out.

0
Replies (4)
Netstar
Netstar's reply02 Oct 2024, 16:55
Official
Good day Tamlyn 

We are sorry that you have had this experience. We would like an opportunity to learn more about your case and see how we can make this right.  Our team will handle this matter with urgency.
We will contact you to further assist.

Regards 
Netstar 
Netstar
Netstar's reply04 Oct 2024, 15:24
Official
Good day Tamlyn 

Thank you for taking our call and allowing us the opportunity to rectify this matter. 

Regards 
Netstar
tH
tamlyn H's update18 Oct 2024, 08:13
Reviewer Update
Thanks so much for attending to this matter so swiftly and refunding the months I was overcharged.

Much appreciated
Netstar
Netstar's reply18 Oct 2024, 08:20
Official
Good day Tamlyn,

Thank you for taking time to share your feedback with us, we are glad we were able to assist you and resolve your matter.

Kind Regards,
Netstar