MN
Malcolm N
1 reviews | Active since Feb 2010
24 Mar 2021, 15:21
*****ing from their customer
I realized my tracker is not working,It took 4 days to get hold of Netstar. They say I needed to upgrade over a year ago, BUT THEY NEVER CONTACTED ME AND CONTINUED TAKING THE DEBIT ORDER FOR A YEAR. If I'm not contacted by a manager within 24 hours to arrange the entire years refund, I will taking this matter further with the Ombudsman.
Helpful (0)
Replies (3)0
Replies (3)
Netstar's replyOfficial
24 Mar 2021, 15:42Good day Malcolm,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind Regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind Regards,
Netstar
Best regards,
Netstar's reply24 Mar 2021, 15:42
Official
Good day Malcolm,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind Regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind Regards,
Netstar
Best regards,
MN
Malcolm N's updateReviewer Update
24 Mar 2021, 15:47You have 24 hours to contact me before I inform the Ombudsman
MN
Malcolm N's update24 Mar 2021, 15:47
Reviewer Update
You have 24 hours to contact me before I inform the Ombudsman
MN
Malcolm N's updateReviewer Update
24 Mar 2021, 16:06I asked for a manager to call me, an operator called me and **** to cover for Netstar. You had your opportunity to sort this out and choose to rather lie to me ontop of *****ing. I am now opening a case against you with the Ombudsman
MN
Malcolm N's update24 Mar 2021, 16:06
Reviewer Update
I asked for a manager to call me, an operator called me and **** to cover for Netstar. You had your opportunity to sort this out and choose to rather lie to me ontop of *****ing. I am now opening a case against you with the Ombudsman