SB
Stephen B

1 reviews | Active since Oct 2018

08 Oct 2018, 15:53

Stay far away from netstar.

These guys are not helpfull. Clearly has no one managing the call centres and are absolutely impersonal. They don't explain why amounts suddenly change and they don't help you when you try to find solutions. Refuse to phone you back. Insist on an email conversation and then ignore you when you ask to be phoned.

I was forced to take a netstar unit by my insurer, namely Dotsure. And even they have moved over to tracker.

My ecperience left me with the impression that Netstar has a one sided relationship with its customers. Let it be known i will discourage every person to stay away from netstar no matter how innovate the product. Same goes for any insurer who insists on using netstar

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Replies (1)
Netstar
Netstar's reply08 Oct 2018, 16:38
Official

Good Day Mr Behrens

Thank you for your correspondence with Netstar,

As per our telephonic conversation, we are busy with investigation and will provide feedback upon completion.

For further assistance kindly contact us on the details below.

Kind Regards,

Petronell