Stay away from Netstar.

On 15 April 2024 I have entered a three-year contract with Netstar. When the account was activated I was horrified by the number of errors. The person I spoke to captured half the information incorrectly despite me spelling it out. I had to fix it all myself.

My tracking device was installed in my vehicle during the same week. Since installation I have received almost every week a faulty signal for a variety of matters, including: • When I park close to the wall in my garage; • When I hoot at someone; • When I drive close to the white line on the high-way; • When I stop close to a ticket box to obtain a parking ticket; etc.

Every time when I get the call from Netstar I have reported that it is not a valid warning signal and every time a case is opened. Every case got closed without addressing the problem.

Eventually I tried to cancel the contract, but was told that I need to pay a penalty. Yet, I am not the one that is in breach of the contract – it is Netstar who is closing cases without addressing it.

Last week I spoke to someone after another false signal and a technician was allocated for today at 12:00. I made a plan to be at home until 13:00 and by that time the technical was still on his way. I called the Netstar number to inform the technician that I cannot be available 13:00-13:45 and then was told that the case was closed.

In the meantime I also logged a complain about the iPhone App that is not working since the iOS 18 upgrade. It was fixed a week later and then again stopped working when iOS 18.0.1 was installed. And it is still not working which means that the only way to engage with Netstar is either by phone call or on the web.

And in every phone call I get transferred the technical department that never answers the phone. Then you merely end up back with Customer Services or the line drops.

Netstar is a BIG NO.