!!!STAY AWAY FROM NETSTAR!!!

Beware, people! The Telesure companies push business to Netstar as I was forced to take out this 36-month contract with them (Dial Direct) to avoid an additional excess. Below is the correspondence between myself and Netstar, in between all this, while I was in process of purchasing a new vehicle, I phoned them to transfer the device and a very rude salesperson wanted me to take out a NEW unit with him and gave me the run-around when I asked questions. Very condescending and basically talking to me like I'm an idiot. I kept my cool until he said no he can't help I have to call my insurer to get this done. WTH?? I told him just cancel and I will get a new device from Tracker, which I did. Netstar now keeps debiting my account, I keep reversing and they just change the amount to bypass the stop order. NETSTAR, I WILL NEVER PAY YOU THAT MONTHLY PREMIUM YOU CAN GO TO HELL!

K L <k***********@gmail.com> 19 Jul 2019, 14:28 to CSMailbox

Hi Makhosazana, My ID is **********. I recently purchased a new vehicle and would like to move the tracking device to my new vehicle. Please advise on the process. Also please send me my contract documents, I can't remember ever seeing them. Regards,

CSMailbox <***> 22 Jul 2019, 14:11 to me

Good Day, Thank you for your correspondence with Netstar. Please be advised that your query has been escalated top the relevant dept. for further assistance. For further enquiries kindly contact our customer services on ***, or e-mail to ***. Kind Regards, Ntombikayise Mashigo

Insurance Queries <***> Attachments 23 Jul 2019, 08:58 to Insurance, me

Dear Valued Customer, Thank you for your correspondence with Netstar. Please find attached contract confirmation as per your request. Thank you for choosing Netstar as your vehicle tracking service provider. Please rate your service with Netstar. Kind regards, Sales Administration Team – Telesure

From: K L <k**********@gmail.com> Sent: Friday, 19 July 2019 14:29 To: CSMailbox <***> Subject: Re: Query

Hi Makhosazana, Attachments area

K L <***> 23 Jul 2019, 09:05 to Insurance

Good day, Please advise, I want to install this device into my new vehicle. Regards. Preview attachment ***6.pdf

PDF ***6.pdf 949 KB

K L <***> 13 Sep 2019, 14:33 to Insurance

Hi, I never received a response from you guys and now you are just debiting my account? Please cancel this tracker unit's contract, it is installed in a vehicle which is now sold. All efforts from my side to get you to reinstall it into my new vehicle was ignored and I refuse to keep paying for it. If I knew how expensive this thing would turn out to be, I would never have had Dial-Direct bully me into taking this contact with you guys. Please cancel this thing. I know that I must pay you for the tracking unit so please send me a cancellation fee invoice or whatever, but don't just debit my account. I will not pay for your ****py, almost non-existent service on a month-to-month basis for the rest of the 36-month period. Period.

Thank you. "Your Valued Customer"