YS
YUSUF S

1 reviews | Active since Mar 2009

10 Aug 2016, 13:42

STAY AWAY FROM NETSTAR

<p>Netstar has to be the worst tracking company in South Africa, with the worst customer service i have ever experienced. My vehicle was ****** on the 27-07-2016, within 10 minutes my Netstar early warning system was removed from my vehicle. mind, these ********* have outsmarted these tracking companies. The last call i received from NETSTAR was on the evening of the theft 27-07-2016 22:00. Athough my vehicle was recovered and not by NETSTAR, they should have atleast have the decency of calling their clients making sure everthing is ok and by offering support, i had to call them back on friday the 29-07-2016, and i was spoken to by a very rude person by the name of ZARINA. I want nothing to do with NETSTAR. Its been almost 2 weeks since the incident and still no call from NETSTAR. Since you'll recovered the tracking unit which was thrown on the floor you'll can keep it, why should i keep paying for poor service and for a unit that isnt in my vehicle. </p>

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Replies (2)
Netstar
Netstar's reply10 Aug 2016, 14:06
Official

Good day Yusuf

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply12 Aug 2016, 07:14
Official

Good day Yusuf

As per our telephonic conversation, you have informed me the live case supervisor did make contact with you.

This case has been resolved.

Kind regards

Denise