STATEMENT REGARDING NESTER TRACKER AGREEMENT I would like to provide a statement regarding my Nester Tracker agreement. At the time

STATEMENT REGARDING NESTER TRACKER AGREEMENT

I would like to provide a statement regarding my Nester Tracker agreement.

At the time I purchased my vehicle through We Buy Cars, I was assisted by a lady working at the dealership. I was informed that We Buy Cars worked with Nester Tracker and that the vehicle could not be released without a tracking device being installed.

I was assisted with signing up for the tracker; however, the full terms and financial obligations were not properly explained to me at the time. I was advised that I would pay approximately R200 per month for 36 months. I was also informed that the tracking company would contact me the following day to explain the service and the agreement.

The tracker was subsequently installed, but I did not receive the explanation I had been promised. I later became aware that there was an upfront fee of approximately R2,500, which had not been explained to me when I signed up.

As I did not have the full amount available to pay upfront, I continued making monthly payments towards the outstanding amount. Over approximately six months, I reduced the outstanding balance to approximately R700.

The tracker company subsequently stopped the tracking service without contacting me beforehand or giving me an opportunity to settle the remaining balance. This was unexpected, as I had been making payments towards the account.

My concern is that the full costs and terms of the agreement were not properly explained to me when I signed up for the Nester Tracker. I did not intentionally refuse or avoid payment. I was making payments based on my understanding of the agreement and was attempting to settle the outstanding amount.

I am providing this statement to explain the circumstances surrounding the Nester Tracker account and to clarify that the issue arose from my understanding of the agreement and the lack of proper explanation of the full costs and terms at the time of installation.

I remain willing to resolve the matter and settle any legitimate outstanding amount once the account and agreement have been properly clarified.

Kind regards Nomsa Mhlongo