*********** staff, poor customer experience, zero service!

If I could rate them a zero, I would!

I cancelled from one tracking company to another and find myself in another disappointment due to service. I purchased a new car and asked Netstar what my options are as I had a tracking device in my previously sold car (Nissan Magnite) for about 5 months. The agent I spoke to advised that I could either cancel or transfer the device where both options would cost R800. I then opted for the most convenient option which is to cancel and restart a new contract. This call was on the 15th Aug with Thembisile Thwala. I was told that the R800 will be deducted on the same day as the instalment date for my budget insurance. to my surprise the budget instalment went off but not the Netstar cancellation for the Nissan. I then called on the 27th of August to confirm when the cancellations will be done and was told that it was never logged. I explained to the gentleman in the cancellations department what transpired on my call with Thembisile and he advised that the information provided was incorrect I need to pay a cancellation penalty. He then informed me that because I was already quoted R800, Netstar will debit the R800 on the 1st of September 2025.

On the 1st September the debit order returned as Netstar debited R939 instead of the agreed R800. I then made a manual EFT to finalise the cancellation. I called Netstar yesterday 3rd September about 3 times and had to hold on the line for more than 10 minutes. I called again today and got through to Tyron from the cancellations department and he then transferred me to the finance department to confirm if the payment was received. I spoke to Palesa and she confirmed that the funds are reflecting on her side and that I have to speak to cancellations again for a confirmation of cancellation. She then transferred me back to cancellations (pillar to post) to get back through to the same Tyron to assist with cancellations. After being authenticated yet again he then cancelled the tracking device account for the incorrect vehicle which is the new one that I have taken up (CHERY TIGGO). Mr Nonchalant reckons that it's okay he will reinstate this account tomorrow and call back to confirm and then cancel the correct vehicle.

CAN someone who knows how to do their job just get this simple request done and send me confirmation!

PLEASE do not call me and waste my time. Rather send confirmation of cancellation for the NISSAN MAGNITE to ***

New account - CHERY OLD account that needs to be cancelled - NISSAN MAGNITE

Account number - ***8