STAFF INCOMPETANCE / DISGUSTING SERVICE

I paid an outstanding amount of r90.00 on the 22nd July 2015 in attempts to get my account reactivated. After receiving NO COMMUNICATION AT ALL, after numerous phone calls to Muhammed Choonara, (& after waiting on the line to speak to a supervisor for 16mins, which I never did) the query finally got sent to Kathleen Mashego who activated the account ONLY on the 31st July. I am still awaiting feedback as to what the process is going forward as the contract ended some time back & the unit currently installed belongs to me. I NEED TO KNOW WHAT PAYMENTS/INSTALMENTS WILL I BE LIABLE TO PAY? I am tired of calling Altech to get NO joy and NO assistance. I have been communication with these people via email who show ABSOLUTELY no regard for customers or the company they work for. If they did, on one of my phone calls to Muhammed- he WOULD NOT HAVE ASKED IF I AM MARRIED AND IF I HAVE KIDS AND WHERE I LIVE! That has and had no relevance as to why I was contacting him to begin with. UTTER unprofessionalism! Same for Kathleen, if they value their job, I wouldn't be writing this or finding myself of the Hello Peter website. I AM STILL AWAITING FEEDBACK??? QUERY ONGOING 4 2WEEKS!!! PLS RESPOND!!