So much incompetence

I am writng this review very angry and upset right now so much incompetence-I called in a week ago to make a booking for today @ 8am in the morning for tag repair . This morning past 8 i called in to follow up instead i was told my booking was made for 10h00. The reason i wanted earlier is because i am travelling and i was supposed to travel at 12h00. I waited at 10h00 and no one came until half past when i called to be told the booking is not showing on the system or the tech guy did not accept .....that time I am travelling at 12h00 still i was told they will arrange for 14h00 .. take a good guess. No one pitched .. I called in again to follow up i am told the technician is not picking up ..the lady will call me back .. You are very *********** very i am utterly disappointed and very angry. I delayed my trip and waited for this