sV
salomien V

1 reviews | Active since Apr 2012

11 Aug 2016, 20:00

Sneaky sneaky

<p>More than a year ago I was in dispute with Netstar. After numerous emails an amount of R 1552 was refunded into my account on 3 September 2015. I received the following SMS:</p> <p>011******y your Nestar is outstanding .Kindly bring up to date with R533.06 ref 13***x4, and pay into absa 40******x3 to continue our dedicated service to you.Pls Ignore if paid.</p> <p>And whoops, the money was deducted via debit order from my account on 26 June. And yes, I did email them and requested a refund (again). I have not been a customer since OCTOBER 2014??</p> <p>Now I want to know. How the hell is this legal?</p>

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Replies (5)
Netstar
Netstar's reply12 Aug 2016, 06:11
Official

Good day Salomien

As per your request, you have informed me to call you at 09h00.

Kind regards

Denise

Netstar
Netstar's reply12 Aug 2016, 07:14
Official

Good day Salomien

I have left a message for you to call me back with your colleague as you were busy to take my call.

Kind regards

Denise

Netstar
Netstar's reply12 Aug 2016, 08:45
Official

Good day Salomien

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply15 Aug 2016, 14:46
Official

Good day Salomien

As per our telephonic conversation, you have informed me the credit controller did make contact with you.

Kind regards

Denise

Netstar
Netstar's reply18 Aug 2016, 12:16
Official

Good day Salomien

As per our telephonic conversation, you have informed me the query has been resolved.

Kind regards

Denise