KM
Khumbulani M

1 reviews | Active since Jan 2018

26 Jun 2019, 12:49

Slow service, but debits always on time

I have had the most appalling experience with my current unit and the poor level of feedback from the technical team regarding the assessment of the unit fitted somewhere in my car. I have been getting false alarm messages for the past couple of days now. I can no longer live with the fear of not being worried because I thought it was one of those false alarms only to realize my car is gone for real. You have promised to get some one to call me in order to arrange an assessment date. I am now tired of the wait. It has been far too long.

I even made the effort to try and make the call myself.... No answer....

If this had a zero star, I would gladly give it 0

Regards, Disappointed paying client...

0
Replies (2)
Netstar
Netstar's reply27 Jun 2019, 09:49
Official
Good Day Khumbulani.,

Thank you for your correspondence with Netstar, 

As per our telephonic conversation, We have scheduled attendance for your vehicle. 

Kind Regards,

Petronell
KM
Khumbulani M's update01 Jul 2019, 14:07
Reviewer Update
Thank you for the feedback and finally deploying a Technician to assist me with my request. I now finally feel like a happy paying customer again.