ML
Melissa L

1 reviews | Active since Nov 2014

27 Feb 2025, 09:02

Sies

Having heard yesterday that I have been paying for a service for 1 year and two months for free where they wouldn't have been able to assist me in an emergency and being reminded by sale that the contract has lapsed. I would super appreciate the recording where I was informed about this crime. It would just help my case at the police station. Also with new installation, if I really just let go of the ******* issue to tell me that I change addresses with an attitude I would also love if they can communicate with one another to inform them, per their legal recorded that it was given in advance. But hey if they want to leave their vehicle on the street, someone that prayed to Jesus for a vehicle might have just though prayers get answered.

0
Replies (4)
Netstar
Netstar's reply27 Feb 2025, 09:10
Official
Good day Melissa,

 We sincerely apologize for your experience and truly regret any inconvenience caused.

 Please allow us the opportunity to investigate this matter, and we will get back to you as soon as possible. 

Kind Regards,
Netstar
ML
Melissa L's update27 Feb 2025, 09:15
Reviewer Update
Thanks, but your cancellations department also likes to waste my time and airtime. Double sies for this company. Will speak again as well via Ombudsman (looking forward to this long relationship as I will take as much time out of my day to follow through on this). But really would love the recording for the police case as well.
ML
Melissa L's update27 Feb 2025, 09:46
Reviewer Update
Sorted! Thanks.
Netstar
Netstar's reply27 Feb 2025, 09:51
Official
Good day Melissa,

Thank you for your correspondence.

If you need further assistance, please don’t hesitate to reach out to us.


Kind Regards,
Netstar