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BM
Bruce M

1 reviews | Active since Jun 2011

01 Oct 2025, 17:46

Shocking Sevice after 10 years!?

Not expecting a call back or solution even after this review that I said I was going to do... Non-existent service. Installed a new device in a vehicle we knew we were going to sell. Told us the previous device only had a 3 year battery life and we had it for 10 years. So only worked from 2015 to 2018. Keeps giving us new ticket numbers when we email or call, but then closes them without contact or feedback? No proof of New Contract taken out? No solution? Promises and no results after being a client for 10 years!?! Just stay away from this company, you are just a number and they just don't care... they also don't care enough to prove us wrong?

0
Replies (6)
Netstar
Netstar's reply01 Oct 2025, 17:50
Official
Good day Bruce,

We are sorry that you feel this way about us. Please note that we will look into the matter and get back to you with feedback as soon as possible.

Kind Regards,
Netstar
Netstar
Netstar's reply03 Oct 2025, 10:53
Official
Good day Bruce,

Please be informed that client has been contacted and assisted accordingly.

If you need further assistance, please don’t hesitate to reach out to us.

Kind Regards,
Netstar
BM
Bruce M's update05 Oct 2025, 18:41
Reviewer Update
Good day Netstar,

Please be informed that client has been contacted but definitely NOT assisted accordingly. Apparently you called my wife ànd told her you can't send us a copy of the recording where she took out a new contract? Unacceptable! Mail it to *** now!!!

NO feedback about us paying every month for 7 years for a unit with no working battery?

NO option to fit the "new contract unit" into our new vehicle as you are currently tracking a vehicle that was sold while we were waiting for feedback from Netstar! Just absolutely ridiculous! Call me on *** or would you like to rather manipulate/confuse/bs my wife over the phone again?

Not so Kind Regards,
Gatvol Customer aka Bruce Macaulay
Netstar
Netstar's reply06 Oct 2025, 07:03
Official
Good day Bruce, 

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note the mater has been escalated to our internal team for further assistance. 

Kind regards 
Netstar 
BM
Bruce M's update09 Oct 2025, 12:00
Reviewer Update
Dear Netstar, you are now just proving our point. Even after getting a very professional and compassionate phone call on Mon, 6 Oct promising us a solution to this situation in the form of a copy of our new contrac applicatio recording and if confirmed, the way fwd regarding the fitment of the new unit into the newly purchased vehicle...., we have had no response since... This is soooo frustrating and unnecessary! Shame on you
Netstar
Netstar's reply09 Oct 2025, 12:19
Official
Good day Bruce 

We have noted your query and will contact you to further assist. 

Regards 
Netstar