Shocking service from Netstar

Bad day,

At around 21:40 on 17/11/2020 I called about my missing car and spoke to an agent called Motsumim who told me that he could see the location of my car. When I asked him to send the recovery team he asked me go open a case with the police, which I did. After opening the case, I called Netstar again around 23:11 of which I spoke to Vuyo. Vuyo was very rude from onset, shouted and interrogated me about: is this the same driver as last time I called Netstar why didn't I call Netstart to tell them about a new driver what case did I open with police and why I did not open theft do I know Netstar procedures because Netstar only does hijack and ****** and not missing vehicles that I need to find someone to fetch the vehicle even before he could recover it that the last location he could pickup was 14 hours ago and he has no way of seeing the current location. then he said he'll try to recover the car and call me back, he then comes back to me 2 hours later(around 01:30 18/11) to tell me he can see the car online but can't dispatch anyone until I give him details of who will go fetch the car. He then just handed the phone to Bryson without telling me. Bryson also plays the same card about the procedure that I need to give them details of who will fetch the car. But I kept disputing this procedure because how can I send someone to go to the location of the car without any protection from Netstart. From what I understand Netstar needs to get there first and advise the exact address of the vehicle and protect it until the client can get there.

So far I have been interrogated and asked questions and the car hasn't been retrieved at the time of this review(08:00 19/11/20) and the agents that promised to get back to me, Bryson and Vuyo, have still not come back to me.

THIS IS UNACCEPTABLE SERVICE AND I WANT NOTHING TO DO WITH NETSTART ANYMORE IF THE FIRST TREATMENT IS INTERROGATION while traumatized and not in a good state of mind and agents adding to that.