Shocking Service from Netstar

After a good few years of loyalty to Netstar, I cancelled my subscription with them in March 2021, as I moved overseas. Although I was assured that my subscription was successfully cancelled / closed, from April 2021, my bank account has been debited by R65.00 per month, ever since. This is not the amount that I was paying when I had a subscription with them, however I could not work out what this was for. As I am overseas, I can only communicate via email. I have emailed Netstar more than 10 times since then, to try and cancel my subscription, or find out why I am still being debited R65.00 per month. However, aside from automated replies, no one ever responds. I have begged and pleaded for a proper reply, or for any help whatsoever, however I am ignored. Absolutely ridiculous that Netstar are still taking my money and will not tell me why. I have never before encountered such poor service or incompetence, especially after years of loyalty. Do yourself a favour and stay away from Netstar, as if and when you need to cancel your subscription, they will continue to take money from you with no explanation!