SHOCKING SERVICE FROM NETSTAR

<p>I have been a customer of Netstar for more than 5 years now and have 3 tracking devices on our family vehicles. I have had absolutely no contact from Netstar for a few years now, either checking the devices or perhaps just checking if we were happy with the service. As we were going away on 14 October and I was not sure where my vehicle would be parked I contacted Netstar on Wednesday 12 October to ask them to check that the devices on the vehicles were working. The following day I got an email that one of the devices had successfully been checked (more than 24 hours later). I have yet to here about the other vehicle. When we arrived in Durban on Friday 14 October I repeatedly pressed the panic button to see if the device was working - I have still not heard from Netstar. Upon our return to Gauteng yesterday I again pressed the panic button and finally got a phone call from Netstar which proves the device was actually working, so what happened on Friday when we were in Durban. I have phoned Netstar a few times and the standard response that I get is that the vehicle has to be moving to be tracked - surely this is not right? The reference number for my first call on Wednesday 12 October was CAS ********** C9W8 - and then I followed it up with an email at 6.41 AM on 12 October 2016. What they also told me was that I could check where my vehicle was on the Internet. That was not the purpose of the call, I wanted to check that they knew where the vehicle was and that it was working.</p> <p> </p>