SHOCKING service from Altech Netstar

I have reported my system as faulty for over a year now, I have been paying for a service I do not receive. I have just spoken to Dudu in CS who was helpful, but informed me that none of my reports show on their system, how very convenient. Their sales department has contacted me on various occasions wanting to sell additional products, who I kept informing that the basic system is not even working, why on earth would I take out additional services if that doesn't even get sorted out. They then informed me that they would inform the relevant department and I will be contacted, which never happened. The last sales lady was KateLyn who actually called back to inform me she reported it, and the fitment center would contact me the following week, but that never happened either. Over the weekend I sent an email to customer services, and no one responded to that either. I switched the system back on after a year, and then miraculously the fitment centre calls and says they lost signal, after not using it for over a year!!!!! they came out now, and said the system was working, and that it is now the remotes that are faulty and extra R300 + Rand to replace. SHOCKING Settlement R966