Shocking service for long time customer on new vehicle with new tracking unit

I have been a Netstar client for 13 years with 7 cars that have had Netstar tracking units fitted over the years.

I purchased a new vehicle last week, and had a new Netstar Early Warning tracking unit fitted with a new contract. My previous vehicle was traded in at the same time and I now need to cancel the contract on that vehicle as it is no longer mine.

I have just been informed that I need to pay cancellation fees of R2478.41 on my old vehicle's tracking unit despite me opening a new contract on my new vehicle last week. This is shocking, I would have never expected Netstar to treat a long time customer like this especially when I'm am not leaving Netstar, I signed up for another contract last week.

I have attached my account details and contact details to this review and I really hope that someone from Netstar can read this review and assist me so that people can see that Netstar does care about their customers.