jD
james D

1 reviews | Active since Aug 2015

08 Nov 2024, 16:50

SHOCKING SERVICE

I bought my vehicle from Toyota recently, it came pre-fitted with a netstar system. I assume that Netstar and Toyota have a deal going. ,,,,Since August there have been 10 false alarms from my car. No reason given.

On the 31st October I recived a call from their operator saying that they had recived a panic alert . No button had been pressed. From the time that the alert had been recived by netstar to the time I received a call was 8 minutes. The controller mentioned that anything between 3 to 7 minutes was considered acceptable. if you are being stabbed by someone , 8 minutes is a very long time. I called on 31st to log a complaint. To date no response - just a case number . When I see your reviews I see embassingly shocking results. NETSTAR YOUR SERVICE IS SHOCKING ON EVERY LEVEL. I DONT FEEL SAFE AT ALL!!

0
Replies (3)
Netstar
Netstar's reply08 Nov 2024, 16:55
Official
Good day James, 

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please give us an opportunity to investigate and get back to you.

Kind regards 
Netstar 
jD
james D's update12 Nov 2024, 11:41
Reviewer Update
Contact was made yesterday. The content of the response, in my opinion, was terrifying. I requested the matter to be escalated, and I await the response.
Netstar
Netstar's reply12 Nov 2024, 11:47
Official
Good day James,

We sorry to hear that you not satisfied with the response you received.

Kindly note that the matter will be escalated further.

Kind Regards,
Netstar