Shocking service

Vehicle was ******, Netstar requested to activate recovery. They confirmed the recovery had started and since then not one call, not one reply to emails. I had to call them 3-4 times to find out what's happening. <br> <br> Had the audacity to keep contract active and debit my account for the contract fee of a ****** vehicle which they did not even recover.<br> <br> Every attempt to find out any information has all been initiated by myself including 3 calls to customers service department to get contract cancelled and refunded. 2 mails sent which were not even answered. sent form pillar to post.<br> <br> They guys are quick to request payment and tell you about the brilliant service but that where it stops. no mention made of the non recoveries.<br> <br> Shame on you Netstar for not supporting your customers through a traumatic experience. I still have one \stare of the art"system (in your words) which I do not even know is worth the exorbitant fees<br> <br> """