LH
Leah-Ann Harris
1 reviews | Active since Jul 2021
31 Oct 2022, 16:23
Shocking service.
Don't try calling Netstar as an existing customer to add a vehicle to your profile. Call agents do not phone back if one is cut off. Thereafter one has to hold another 5-10 minutes locating the call center agent you originally spoke to. What's worse, you ask to speak to a Superior whereby you hold for another 10 minutes. The Superior then takes your call and all he can say is 'Good day' 10 x as if he cannot hear you. Now I wait!!!! Absolutely shocking service. I will be cancelling existing vehicles and will have to opt for Tracker, Car Track etc.
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Replies (1)Netstar's replyOfficial
31 Oct 2022, 17:33Good Day Leah-Ann
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants will be in contact with you for assistance.
Kind Regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants will be in contact with you for assistance.
Kind Regards
Netstar
Netstar's reply31 Oct 2022, 17:33
Official
Good Day Leah-Ann
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants will be in contact with you for assistance.
Kind Regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants will be in contact with you for assistance.
Kind Regards
Netstar
