PM
Phindile M
1 reviews | Active since Nov 2020
12 Nov 2024, 13:39
shocking service
Good day
Hope my email finds you well
I am writing to request the immediate cancellation of my tracker account with your company. Additionally, I would appreciate it if you could send me the recording from when I first took out the policy, as I was provided with incorrect information at that time.
It has come to my attention that I was misled in order to secure a sale, and this has left me extremely disappointed with the level of service I have received. I am truly disheartened by the dishonesty displayed and cannot continue with this policy under these circumstances.
I request an urgent response to this matter and expect confirmation of the cancellation and the requested recording at your earliest convenience.
Regards
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
12 Nov 2024, 13:44Good day Phindile
Thank you for highlighting this matter with us. We are sorry to hear that you feel this way about our service. Kindly note that this matter has been escalated for assistance.
Kind regards,
Netstar
Thank you for highlighting this matter with us. We are sorry to hear that you feel this way about our service. Kindly note that this matter has been escalated for assistance.
Kind regards,
Netstar
Netstar's reply12 Nov 2024, 13:44
Official
Good day Phindile
Thank you for highlighting this matter with us. We are sorry to hear that you feel this way about our service. Kindly note that this matter has been escalated for assistance.
Kind regards,
Netstar
Thank you for highlighting this matter with us. We are sorry to hear that you feel this way about our service. Kindly note that this matter has been escalated for assistance.
Kind regards,
Netstar
PM
Phindile M's updateReviewer Update
12 Nov 2024, 14:09 Good day I am writing to express my deep dissatisfaction with the service I have received from your company. I just received the attached letter of demand from Palesa at 12:49 PM, while my email was sent at 10:17 AM, and I have yet to receive any feedback from your office. I have made several attempts to contact your team, requesting updates regarding the recording and my complaint, but unfortunately, no one has taken my concerns seriously. Instead of addressing my issue, I am now receiving a letter of demand. This lack of response and professionalism is incredibly disappointing. Given the poor service and the way my concerns have been handled, I no longer wish to have any dealings with your company. Please cancel everything related to my account immediately. I expect prompt confirmation of the cancellation, and I would appreciate your urgent attention to this matter. Regards
PM
Phindile M's update12 Nov 2024, 14:09
Reviewer Update
Good day I am writing to express my deep dissatisfaction with the service I have received from your company. I just received the attached letter of demand from Palesa at 12:49 PM, while my email was sent at 10:17 AM, and I have yet to receive any feedback from your office. I have made several attempts to contact your team, requesting updates regarding the recording and my complaint, but unfortunately, no one has taken my concerns seriously. Instead of addressing my issue, I am now receiving a letter of demand. This lack of response and professionalism is incredibly disappointing. Given the poor service and the way my concerns have been handled, I no longer wish to have any dealings with your company. Please cancel everything related to my account immediately. I expect prompt confirmation of the cancellation, and I would appreciate your urgent attention to this matter. Regards
Netstar's replyOfficial
12 Nov 2024, 14:14Hi Phindile,
We have noted your query and would like to assist you in any way that we can.
We have forwarded your complaint to our internal team.
One of our consultants will reach out to you personally for assistance.
Regards,
Netstar
We have noted your query and would like to assist you in any way that we can.
We have forwarded your complaint to our internal team.
One of our consultants will reach out to you personally for assistance.
Regards,
Netstar
Netstar's reply12 Nov 2024, 14:14
Official
Hi Phindile,
We have noted your query and would like to assist you in any way that we can.
We have forwarded your complaint to our internal team.
One of our consultants will reach out to you personally for assistance.
Regards,
Netstar
We have noted your query and would like to assist you in any way that we can.
We have forwarded your complaint to our internal team.
One of our consultants will reach out to you personally for assistance.
Regards,
Netstar
Netstar's replyOfficial
14 Nov 2024, 14:16Good day Phindile
We are pleased to see that you were contacted and assisted with your query. Should you need further assistance please reach out and we will be happy to assist.
Kind regards,
Netstar
We are pleased to see that you were contacted and assisted with your query. Should you need further assistance please reach out and we will be happy to assist.
Kind regards,
Netstar
Netstar's reply14 Nov 2024, 14:16
Official
Good day Phindile
We are pleased to see that you were contacted and assisted with your query. Should you need further assistance please reach out and we will be happy to assist.
Kind regards,
Netstar
We are pleased to see that you were contacted and assisted with your query. Should you need further assistance please reach out and we will be happy to assist.
Kind regards,
Netstar