MO
Michael O

1 reviews | Active since Jan 2012

13 Jan 2025, 06:56

Shocking Disgusting Customer Service

A couple of months ago I had NETSTAR tracking units installed into 4 vehicles (Toyotas). The first time I tried to turn on the wipers on my Hilux the wipers did not work, I thought it was an issue with the car. I took it to a workshop, after striping the cover where the wiper-motors are located we found the unit installed there, it was loose and obstructed to wipers. I asked my wife to check her Fortuner and my father to check his Hilux. None of the wipers worked!!! If we were traveling on a highway and it started to rain, this would have been a massive issue!! I also removed 2 of the units and did not even get a call from Netstar?!?! After a massive fight and Netstar wanting to charge me for deinstallation THE DEBIT ORDER IS STILL GOING OFF EVERY MONTH!!

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Replies (1)
Netstar
Netstar's reply13 Jan 2025, 07:01
Official
Good day Michael, 

 We are sorry that you have had this experience. Please note the matter has been escalated to our internal team for further assistance. 

Kind regards 
Netstar