Shocked and Disappointed by Netstar – But Grateful for Real Help from Chrissie at Car Security & Sound

I am truly shocked and disappointed at the poor service I received from Netstar.

They were incredibly quick to upsell me into upgrading my current tracking unit and locking me into a new 3-year contract. However, once the outsourced installer arrived late, installed a faulty unit, and even broke my car’s light (which cost R12,000 to repair), Netstar went completely silent.

To be fair, the outsourced agent did pay for the damage—but when it came to the faulty unit, he kept referring me back to Netstar. Netstar, in turn, sent me right back to him. I was caught in an exhausting loop with no accountability from Netstar whatsoever.

The only light in this mess was Chrissie Pillay from Car Security & Sound in Wynberg, who was cc’d by Netstar (ironically) on one of my emails. She immediately stepped in—even though this wasn’t her problem—and took it upon herself to resolve the issue. She contacted the installer, arranged the replacement of the faulty unit, and followed up to ensure everything was working perfectly. Now that’s professionalism.

Thank you, Chrissie. You embody the kind of customer service Netstar clearly no longer provides. And to Netstar: shame on you for ignoring your customer, taking no responsibility, and letting someone else clean up your mess.