Shame on Altec Netstar

How is this possible? I made phone call to Altech Netstar to ask to please send me a certificate to my insurance company to update my insurance policy only to find out that this is not the correct details and that they do not have any what so ever record of my registered vehicle which is a Ford Ranger 2.2 and the above mentioned company which is Altech Netstar send out their technicians to my premises on November 2017 to come and do the installation on the Ford Ranger how can this be then that they are unable to track my vehicle from their side for the tracker is still in my Ford Ranger ??? The only vehicle the can pick up on their side at support is a Renault vehicle but I'm paying monthly installment for my Ford Ranger !! I have only one question what if my current vehicle which is a Ford Ranger got ****** ?? Will they chase after a Renault instead????? This is to great disappointment that I have to realize that in fact the company supposedly need to rely upon tracking my vehicle in case it gets ****** will be chasing the wrong branding therefor I need to SHAME Altech Netstar!