Shambolic Service!

I was called by an agent/consultant on the 27th of June 2024 to upgrade my old tracking unit which was installed in 2019. The unit also had a panic button and I duly agreed to the upgrade and specifically requested for the new unit to also include a panic button. The technician came on the 3rd of July 2024 to upgrade my unit, however, when he was done, I asked him about my new panic button, and he said there was no panic button mentioned in his fitment request and I will have to ask for it separately.

This surprised me because I emphasized the importance of the panic button when I agreed to the upgrade. To this day, I still don't have my panic button after calling Netstar again to come and finish the job we agreed on. Now I have to follow-up myself because there's no updates forthcoming from their side.