NP
Nicholas P

1 reviews | Active since Feb 2015

10 Jun 2026, 09:13

*** Service you receive when you cancel a contract

In February 2026 i requested my contract to be cancelled, yet im still being contacted to pay and receiving final demand emails. each month since then my account is being debited and i reverse the payments.

I was told that my payment was not received from the insurance, yet i cancelled my insurance in 2024 already. the insurance advised that Netstar will debit me separately which they have been doing ever since i cancelled. i have provided the payment info with the reference indicating it is Netstar, only to be told its not Netstar.. If you cant find the payments, its not my problem.

I dont want your sorry for the bad experience you received BS. just stop trying to debit my account and mark my account as cancelled.

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Replies (1)
Netstar
Netstar's reply10 Jun 2026, 09:22
Official
Good day Nicholas,

Thank you for contacting us and bringing this matter to our attention. We are sorry for the experience you had with us. 

Please allow us an opportunity to investigate the matter and we will get back to you with feedback.

Kind Regards,
Netstar