Service.. What's that?

<p>Our company has two vehicles that were recently fitted with new units. We got contacted on the day of fitment and were told that they have a website where we can monitor our vehicles and that an email will be sent with the link and the instructions to register on the website. That was 10 May 2016.</p> <p>I had to phone their customer service line on Monday 23 May 2016 to find out where the email is for the website. Long story short after a long explination of their own promises made i was given the information.</p> <p> </p> <p>On Wednesday 25 May i tried to generate alerts on the website to track certian events with the vehicles just to find out that you cant save the alerts. On Thursday, 26 May, I tried phoning their customer support desk at 8am, after 45 minutes and about 7 failed attempts due to lack of professionalism in the form of putting the phone down in ones ear, hanging up on a person explaining a problem to them or just transferring calles to other departments i Finally got to speak to someone with a bit tact. Yet again promises were made to phone back with an update as soon as the relevant person was contacted in their IT department.</p> <p>After 4pm I gave them another call which took another 3 attempts to talk to someone to find out what was plotting. Why was i not contacted?</p> <p>The excuse given was that the lady i spoke to was not to make promises like that, i can expect a response in 24 hours from the time of the call being logged. She would get someone to contact me the following morning as to an answer of the problem.</p> <p>Today, Friday 27 May, i left it expecting a call to come through. Ye again no one follows up from their side and im left to fhone again.</p> <p>At about 4:30 i phone to find out whats going on, the lady that answered the phone just hung up on me. I phoned back to find out what the heck is going on, where is the professionalism you would expect from someone in the customer service industry. I was told thatshe could not hear anything on the line so she just hung up.</p> <p>I eventually got through to a gentleman and explained the problem im facing with thier company and the service (or for better terms, lack there of that was sold to me) just to be told that there isnt any notes regarding my request on their system and that their IT department has knocked off for the day. I need to wait till Monday morning so that he can find out what is happening...</p> <p> </p> <p>I would recommend that if you want to save yourself alot of frustration, then avoid any dealings with this company. They only seem to care about their sales and monthly income, not about their customer satisfaction or after sales services.</p> <p>We have had the systems installed for 17 day now and the only thing that is actually working is the fact that we no longer get the false alarms that we were getting from the previous units, which incidentally took 2 months worth of promises and excuses to get resolved when the issue lnded on the desk of one of their local insurance brokers.</p>