MT
Marina T

1 reviews | Active since Mar 2009

08 Dec 2016, 08:57

Service not cancelled

<p>My father requested in September that his Netstar service should be cancelled, because the device cause problems with his car battery and the technicians subsequently disabled the device (I've seen the written correspondence in this regard). In early October he got very ill, was for 3 weeks in a coma and eventually died. Great to our surprise this account seems to be still active and a Netstar debit order still goes off, 3 months after he had cancelled the service. His bank accounts will soon be frozen and maybe someone at Netstar may then wake up. </p>

0
Replies (4)
Netstar
Netstar's reply08 Dec 2016, 10:22
Official

Good day Marina

Kindly note that I am unable to make contact with you, I have sent you an e-mail in relation to your query. Awaiting your response.


Kind regards

Denise

Netstar
Netstar's reply08 Dec 2016, 11:58
Official

Good day Marina

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

MT
Marina T's update08 Dec 2016, 12:04
Reviewer Update

Denise was very efficient in helping us and clearing up the misunderstanding. Thank you, we appreciate it very much.

Netstar
Netstar's reply09 Dec 2016, 09:30
Official

Good day Marina

As per our telephonic conversation, you have informed me the retentions agent did make contact with you.

This query has been resolved.

Kind regards

Denise