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Adila D

1 reviews | Active since Feb 2014

08 Oct 2015, 10:33

SERVICE NON EXISTENT!

The signal from my tracking device (controlled by the remote) if activated does not send a signal through to Altech Netstar. I have reported this to Altech Netstar Call centre. They confirmed that a technician would come out on the 28th Sept 2015. To-date no one has arrived. HE just did not show up - no calls, NOTHING! <br> I have since called the call centre 3 times to follow up to no avail. I keep getting told that a supervisor will call me back - and no one does. Ive tried to contact the sales person too who sold me the policy - and he just ignores my emails. REALLY SHOCKING SERVICE - makes me wonder what type of a tracking company you really are? I am seriously considering cancelling my subscription!

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Replies (1)
Netstar
Netstar's reply08 Oct 2015, 11:12
Official
Hello AdilaD,

As per telephonic conversation, I will investigate the query and I will revert back to you.

Kind regards
Denise