Service nightmare

What a terrible experience. I signed up for the Early warning option. When I got into a car accident, Netstar did not know about it. Not only that, but they contacted me only a month later to say that the vehicle was at the panel beaters. I then decided to cancel the service in March and had not received a follow up until their debit order was cancelled. Now I am being harassed because the pyramid scheme is not getting money. On the phone the consultant was disrespectful and suggested that they are not liable for their service not working because the safety feature is just an add-on and not their primary offering. Essentially letting me know that I was paying for nothing and that they will continue to harass me to maintain the pyramid scheme. I'm beyond shocked. Definitely letting all my friends and family know not to use Netstar.