Service is not in their dictionary

<p>We have 2 company vehicles that we decided to upgrade with the latest and greatest Netstar system. The first one was done a week ago with the incorrect system and they came back this week Tuesday to reinstall the correct system in that vehicle and install in the 2nd vehicle too. Firstly they arrived 6 hours later than the set appointment time and secondly the job is not complete. It is now Friday and still the first vehicle is not active and the second vehicle cannot be traced yet because the log in system says our account number does not exist. Funny how they manage to debit out account every month for the past 6 years using that account number but we cannot get 2 vehicles onto the system for which we signed an agreement for and are paying for. I have been in contact since Tuesday with the customer service department but they get paid at the end of the month irrespective so they really don't care much. I am hoping that the marketing department will take exception to me going public with this lack of service.</p>