JB
Jamaine B

1 reviews | Active since Apr 2023

28 Apr 2026, 13:27

Service is non existent

This company doesn't even deserve 1 star. They act as if they provide a free service. Tracking units are faulty , they give the technicians incorrect instructions, when you call they end your call while you on hold and don't bother calling back. I have not had a working tracking unit since 31 March 2026 ,almost a month now. I have to be the one calling and making arrangements for it to be fixed , taking time off from work and the situation doesn't get resolved. There are other tracking companies, I think Netstar think they are the only ones providing this service. Stay away from these people.

0
Replies (4)
Netstar
Netstar's reply28 Apr 2026, 13:40
Official
Good day Jamaine,

We sincerely apologize for the frustration and inconvenience you’ve experienced. 
This is not the service standard we strive for. 

Please note that we are reviewing the issues raised. 
We would appreciate the opportunity to resolve this, kindly note that we are looking into this matter and we will advise accordingly.

Kind regards,
Netstar
JB
Jamaine B's update29 Apr 2026, 12:13
Reviewer Update
Hi

The tracking unit is active.

Thanks
Netstar
Netstar's reply29 Apr 2026, 12:16
Official
Good day Jamaine,

Thank you for taking time to share your feedback with us, we are glad we were able to assist you. :) 

Kind regards,
Netstar 
Netstar
Netstar's reply29 Apr 2026, 12:18
Official
Good day Jamaine,

Thank you for taking time to share your feedback with us, we are glad we were able to assist you. :) 

Kind regards,
Netstar