Service failure

Good day

I Esther Refiloe Mokone ID: ********** 615089 serve this as a letter of clarity that I have no interest in having any business relations with Altec Netstar.

I brought my car in 2015 and joined the service provider in May 2015. I had been paying for debit orders to this company for TWO years for NO service from them at all. The company never bothered to do courtesy calls to me, never bothered to check regularly if my car is still visible on their tracking system. All this time I have been paying for the tracker who's devices were not working the entire time and they did not even bother to call me to check if the car is still in my position seeing that the device is not being detected on their side.

I have been the only one making sure that the company knows my whereabouts because I even called them in September 2015 when I went to travel to Lesotho outside South Africa's boarders. The consultant who answered my call even sounded like he was bored making me feel stupid for informing them. Nevertheless I called back again when I returned to South Africa and already by then my car had lost connection to their tracking system but " unprofessional" consultant and his company failed to pick it up on their side. What if something happened to my car?? how on earth were you going to recover my car? Or you would just say "Oopsy, we can't find your car mam" And yet I have been paying for a NO service.

Finally, early 2017 I noticed that the wire thred of the tracking device is loose and not connected well. I called with my money to notify the Altec netstar company and asked the consultant to check if they can still detect my car. The consultant told me that after doing a report, they found out that the device has not been working in a long time. Wooow and no one cared to check on me if I was OK the moment they lost connection of my car? Then he told me that I must look for the nearest branch to take my car to get the device fixed. And I am going to be charged to pay for the service of their failed device. Really, I get charged for a service failure? Who on their normal state of mind would pay for such nonsense! It is as if I am desperate and begging this company to do what they promised to do before I joined them. Where is the service in that. I refused to pay any further services that I don't benefit from so I told the guy to cancel everything I have with them I no longer wish to do business with them and he said OK.

Two months later, I was called by the Lady called Kgomotso and she was so rude and aggressive. I told her how unhappy I was with their bad service and that I had said I don't want their services. She responded by saying she didn't call me for those stories and literally said that she doesn't care all she wants to tell me is that I owe her. I told her that I don't owe them and they must remove my name from their data because I said I nolonger do business with them. She didn't care to refer or transfer me to the manager or customer care or somebody who cares and she just hang up the phone. I called back and the second lady answered and she said it is ok everything is fine and this Kgomotso lady has nothing to say to me anymore.

Is this the service you want me to pay for? You don't care about people you just want their money. Altec Netstar doesn't care about its customers they just want to ***** money from me and thank me with nothing but more invoice for more money.

I want nothing to do with this company and this better be sorted out I will not be blacklisted for a company that *****s from me. This Is **************** and I want my name cleared.

Regards, E.R Mokone.

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