BB
Brandon B

1 reviews | Active since Dec 2024

04 Dec 2024, 10:22

**** service

Absolutely terrible service from Netstart. I’ve been waiting over two weeks for a unit I was promised after agreeing to the terms and conditions, but of course, they’re quick to take my money via debit order.

Good luck trying to get help—there’s never a manager available, and the staff couldn’t care less. They never call back, and when they do, it’s not even what you asked for! This morning I spent 20 minutes on hold just to be ignored again.

Don’t waste your time or money with this company—they don’t listen, don’t care, and definitely don’t deliver on their promises.

0
Replies (5)
Netstar
Netstar's reply04 Dec 2024, 10:28
Official
Good day Brandon,

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. 

Please note we will be sure to get the relevant department to resolve this matter as soon as possible.

Kind Regards,
Netstar

BB
Brandon B's update04 Dec 2024, 11:52
Reviewer Update
Netstart followed up with a call an hour after my earlier interaction, but once again, it wasn’t a manager—it was an agent. While I don’t mind dealing with an agent, they couldn’t make any decisions, which left me back at square one. I was very clear about my problem, yet I still had to wait on the line for them to connect me to a booking agent, which shows how out of touch they are with their clients' needs.They’ve now scheduled me for Monday, which means it will have taken two full weeks since the sale to resolve this. If a manager had taken the time to call instead of passing on their responsibilities, I might have had this resolved sooner. This experience has me seriously reconsidering keeping my three vehicle contracts with them.
Netstar
Netstar's reply04 Dec 2024, 12:20
Official
Good day Brandon, 

 We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note we have escalated  the matter to our internal team.

Kind regards 
Netstar 
BB
Brandon B's update04 Dec 2024, 15:00
Reviewer Update
they have been , but its funny that only via this platform i got help , thank you Hello Peter
Netstar
Netstar's reply04 Dec 2024, 15:08
Official
Hi Brandon 

We are glad we could assist you. Have a great day further 

Regards 
Netstar