Scary to think that you can trust a service provider to check on your safety

Good day Hello Peter and legal eagles.

I am logging a official complaint against Netstar. In November 23 I was kind of forced to take out a contract with them as it was a requirement from Budget insurance.

During I think December 23 and early Jan 24 I had a few calls from them saying the picked up a impact signal, I've explained it must have been potholes. Great.

Bad luck however came on the morning of 16 feb 24, as I pulled away at the stop street a man skipped and my car was totally written off. I did not receive a call from them at all, my car was put onto a flat bed truck and moved to Roodepoort, still no call to find out why the motor itself is not running however my car is moving.

A few days after that I received a sms to say my battery was disconnected for a emergency I (the client) must call them. I was in hospital till the Sunday and still no call from them.

The insurance in the meantime paid me out, on Friday the 1 March 24 I phoned to arrange the device to be moved. And I made arrangements to pay the costs for it over 6 months. All calls recorded right. On Tuesday the 5 February 24 I spoke with the same lady, she was surprised that no one phoned me to make arrangements and transferred me to the relevant department. There I spoke with a gentleman, I told him what is going on and asked that if this is the service they give I would like to have one months installment for free, told him I'll go to Hello Peter and asked him I needed a answe by the afternoon. During Monday a second sms was send to say battery disconnected if I have a emergency I need to call. Till today I have had no phone call from them regarding the facts that I the customer didn't get a call.

I've been very patient however tonight I will reverse my monthly installment that I've paid. I want to cancel my so called 3 years contract but they will not be happy. Forgetting that me the paying customer didn't receive a service and can't pay for something that is not right They didn't keep to the promise to call instead they tell me to call them, why then do I have this service. Please can a legal person assist me.

Thank you in advance.

HE Van Tonder Good morning Hermina

Thanks so much for getting in touch.

We're sorry for the frustration that you seem to be experiencing.

We unfortunately cannot comment or respond on behalf of a company, and we’re unable to offer you any specific advice.

We therefore encourage you to please go and write a review of your customer service experience directly on the website. We're unfortunately not permitted to do this for you.

All you have to do is to go to www.hellopeter.com, click on ‘write a review’ and please follow the steps.

Feel free to reach out if you have any questions or need further assistance, and we’ll be happy to help.

Kind Regards

Monique Smith | Customer Service and Support

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w: hellopeter.com

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