MM
Monique M
1 reviews | Active since Apr 2012
26 May 2016, 05:36
SARS Logbook
<p>So it's almost time to submit my husbands tax return... Little did we know that when Altec Netstar moved his tracking device from his old car to his new one, they did NOT reset the kilometers on the device.</p> <p> </p> <p>Since the 17th of May, we've been speaking to Pridashnie Moodley and we've been trying get them to fix this mistake so that we can download the logbook. It's still not done. We have made 2 telephone calls and sent 3 emails already. The worst part is that both times they've told my husband that they will fix it, one gets high hopes! And when we check if the kilometers have been fixed... it's still wrong.</p> <p> </p> <p>Can we just get a competent person to work with?!?! We NEEEED this for the tax return and by the way... we have paid for it too.</p>
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Replies (5)
Netstar's replyOfficial
26 May 2016, 06:56As per our telephonic conversation, I will investigate and I will revert back to you.
Kind regards
Denise
Best regards,
Netstar's reply26 May 2016, 06:56
Official
As per our telephonic conversation, I will investigate and I will revert back to you.
Kind regards
Denise
Best regards,
MM
Monique M's updateReviewer Update
27 May 2016, 05:56We were notified by Manjinwa Nxumalo via email that this issue was fixed... No it was not fixed, in fact it's even worse now.
On 26 May @ 10:54 the km read 56947 and at 11:18 it reads 63758. So that means my husband drove 6811km between 10:54 and 11:18 in the morning. Whaaaaaaat?
The odometer reading needs to be back dated to when the tracking device was installed in the vehicle! Duh!
MM
Monique M's update27 May 2016, 05:56
Reviewer Update
We were notified by Manjinwa Nxumalo via email that this issue was fixed... No it was not fixed, in fact it's even worse now.
On 26 May @ 10:54 the km read 56947 and at 11:18 it reads 63758. So that means my husband drove 6811km between 10:54 and 11:18 in the morning. Whaaaaaaat?
The odometer reading needs to be back dated to when the tracking device was installed in the vehicle! Duh!
Netstar's replyOfficial
27 May 2016, 14:49As per our telephonic conversation, I have sent you an email with you logbook. You said you have have a look at it and you will revert back to me.
Kind regards
Denise
Best regards,
Netstar's reply27 May 2016, 14:49
Official
As per our telephonic conversation, I have sent you an email with you logbook. You said you have have a look at it and you will revert back to me.
Kind regards
Denise
Best regards,
MM
Monique M's updateReviewer Update
27 May 2016, 19:02I have already reverted back to you at 09:21 this morning. You were also going to phone me back at 11:00 today which also did not happen. Manjinwa Nxumalo then responded to my reply sent to you at 17:32 saying it's been fixed.
Only the odo reading from the 26th of May 2016 has been updated. All other odo readings from when the tracker was moved to the existing car is still INCORRECT.
MM
Monique M's update27 May 2016, 19:02
Reviewer Update
I have already reverted back to you at 09:21 this morning. You were also going to phone me back at 11:00 today which also did not happen. Manjinwa Nxumalo then responded to my reply sent to you at 17:32 saying it's been fixed.
Only the odo reading from the 26th of May 2016 has been updated. All other odo readings from when the tracker was moved to the existing car is still INCORRECT.
Netstar's replyOfficial
30 May 2016, 07:02As per our telephonic conversation, I have informed you an email has been sent to the customer service agent who is assisting with your query.
Kind regards
Denise
Best regards,
Netstar's reply30 May 2016, 07:02
Official
As per our telephonic conversation, I have informed you an email has been sent to the customer service agent who is assisting with your query.
Kind regards
Denise
Best regards,