Safe and sound product a joke

i have signed up with Altech for a 3 year contract for the safe and sound plus product which as advertised includes the tax log book and real time tracking via my phone or the website. I called your call center on the 3rd May 2016 and when i asked them why i cannot see my trips on the website or the app they said that it was still not functioning and that the IT team will email it to me, this is not what was sold to me. When i received the log book it still had the incorrect trips. It only had trips until the 17th of April nothing after words. the car is used on a daily basis. I then called on the morning of the 4th May 2016 again and spoke to a lady which kept me on hold for 20 minutes and also advised that the log book functionality was not yet working and they would email me the log book. She then put me on hold again. The phone cut off and i never received a call back. I then called again in the afternoon asking what happened and was advised that the issue was escalated and that somebody will contact me to come and check the device as it might not be working. I then asked the person if they can tell me where my car is at the moment as when i was checking the application it was about 200KM away from where it actually was.He then done a self test and all of a sudden the correct location was shown. Do i need to call the call center every time i want to know where the car is??? I am paying for the product which says it will show me where the car is on either the app or website. He then told me that i need to call every 6 months to make sure the device is working. As far as i can see from the adverti*****t it says the device will do a automated test every day. If the device was not working for the past month would Altech not contact me? I have been a client of you guys for less than a month and already i am disgusted with the service. I would like to cancel the contract and return the device in my car as it is not working at it was sold to me.