Safe and Sound portal errors

I have reported in writing and telephonically to Netstar the inaccuracies on the \Safe and Sound\" portal. I have not received any replies from Netstar on my concerns. The Safe and /Sound portal has inaccurate information and impossible routes that the vehicle has taken. How can this be used as a reliable source of information if the data on the site is incorrect? The site freezes / becomes unresponsive. Reports cannot be downloaded. Altech Netstar customer services is really bad. The one agent told me that he knows that there is a problem but he cannot help. Why does Netstar then not refund the customers as the services that we are paying for is not rendered in full?"