****s - terrible service and ********* conduct

Terrible service. Truly save yourself from the ache of dealing with such a tracking company. My vehicle is a 2024 Hyundai grand i10 and during April of this year I started having trouble with my car due to it not starting. I took my car for an assessment at Hyundai, and they confirmed that the tracker placed on my vehicle was draining the battery. I then requested the Netstar come to the dealership and perform their own assessment and replace the battery. I was told by the assistant that my tracker was due for an upgrade and that may be the reason why it was draining my battery. They assured me that they will come and test the current battery and replace it. On the faithful day, Netstar was nowhere to be found and I had to be the one to call them and remind them that they are supposed to be at the dealership to replace my tracker. Once a technician arrived, when I was informed that everything was sorted I was under the presumption that an assessment was done and the tracker was subsequently replaced. That was not the case. Nonetheless I took my vehicle home thinking everything sorted only for the car not to start again a week later. When I called Netstar to check exactly what was the findings of their assessment I was informed that my car was actually not assessed and the tracker was not replaced because the tracker was installed too deep in my vehicle and the technician couldn’t get to it. Mind you they are the ones that installed the tracker on the car and why didn’t they tell me. I proceeded to cancel the contract even though I still had a year left and request that the technicians remove the tracker from my vehicle. I am still waiting today…