Rude consultants

My husband is receiving panic button alerts from his unit. When Netstar phoned me (once after more than 6 alerts over a couple of days) i explained the situation and asked if the unit might be faulty. The lady transferred my call to another dept to assist and a woman (not a lady) answered the call. I could not hear her and asked her to speak up, so she dropped the call in my ear! Thats now a company where the voice recording you listen to when holding the line is stating Netstar delivers great service and customer care. What a joke!!!