GM
Godfrey M

1 reviews | Active since Jul 2020

21 Jan 2023, 08:32

Rude and unprofessional Consultant

After complaining about the incorrect location on the app, panic button not working the only call i received was today from this number +*** unskilled person called me just after 8 on a Saturday amd started speaking zulu with me wanting to arrange a debit order, i asked her why is she suddenly speaking zulu with me who said I can't speak English??? She got annoyed and said goodbye I'm too old to be rude and hung up the phone, this lady didn't tell me her name nor ask if it's a convenient time to speak. You guys have no Q.A team there. Because of her I'll never recommend or stay with Netstar it's a good thing i reversed the debit order. Look at your reviews no one is happy about Netstar and it's thanks to consultant like her.

She needs training.

0
Replies (1)
Netstar
Netstar's reply21 Jan 2023, 08:42
Official
Good day 
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.

Kind regards 
Netstar