ZM
Zelda M

1 reviews | Active since Nov 2016

07 Nov 2016, 09:39

******* AND BAD CUSTOMER SERVICE. I WANT MY MONEY BACK....................................

<p>I am appauld at the service that i have received from Netstar. Firstly they deduct my money every month without fail , however since June 2016 my tracker has not been working. I have reported this numerous times,but have not received any assistance from them. They consultants are also pathetic, the service that I received from them was unsatisfactory. They should all be fired............... I want my refund/money that I have been paying for the past 6 months - I also want to be compensated for all my troubles and all the money that I used to call your customer service. As for Vinolia (One of your Consultant) who put me on hold for more than 20 minutes for a Credit Manager , are you still getting that credit manager for me even now ????</p>

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Replies (4)
Netstar
Netstar's reply07 Nov 2016, 10:30
Official

Good day Zelda

Kindly note that I am unable to make contact with you, I have sent you an e-mail in relation to your query.

Awaiting your response.

Kind Regards

Denise

Netstar
Netstar's reply07 Nov 2016, 11:12
Official

Good day Zelda

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply07 Nov 2016, 15:26
Official

Good day Zelda

As per our telephonic conversation, I have provided you with feedback from our finance department.

Kind regards

Denise

Netstar
Netstar's reply10 Nov 2016, 15:32
Official

Good day Zelda

As per our telephonic conversation, this query has been resolved.

Kind regards

Denise