1 reviews | Active since Jul 2011
Ridiculous service from Mpho
I am absolutely disappointed in the service from Netstar. I called this morning about adding a vehicle to my existing account. The lady (Baleseng) was wonderful and scheduled a fitment for me for Monday.
Later in the day my colleague asked if we can add a third vehicle to the account. This is where the problems arose. I think I called Netstar close to 15 times. MPHO was helping me but the line cut off and after that she refused to take my call. She was supposed to call me back and every time I called Netstar they said they promise she will call me back before the end of the day. SHE DID NOT. I even stayed at work an extra hour to make sure I didn't miss her call but she didn't bother calling. The customer service center didn't help me either. I want my third truck to be fitted with a tracker on Monday along with my other vehicles. This service is unacceptable. I don't want Mpho to help me. I want someone who respects and cares for customers time. And I want my vehicle scheduled for Monday.
Thank you for your correspondence with Netstar,
As per our telephonic conversation, we are busy with investigation and will provide feedback upon completion.
Kind Regards,
Petronell
Thank you for your correspondence with Netstar,
As per our telephonic conversation, we are busy with investigation and will provide feedback upon completion.
Kind Regards,
Petronell
