SS
Sanele S

1 reviews | Active since Jul 2012

05 Sept 2016, 10:38

Retention department poor service

<p>I have been altec client since 2011 and just bought a vehicle and requested that a new unit be installed in the vehicle and have any pro-rata fees waived as they did when a installed a unit in my new vehicle.</p> <p> </p> <p>This time I was told that it was not possible, which I don't get as it was done prviously</p>

0
Replies (2)
Netstar
Netstar's reply05 Sept 2016, 11:25
Official

Good day Sanele

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply06 Sept 2016, 10:57
Official

Good day Sanele

As per our telephonic conversation, you have informed me the team manager did make contact with you.

This query has been resolved.

Kind regards

Denise